Legal
Privacy Policy
Last updated: [DATE]
Who we are
This website is operated by [REGISTERED COMPANY NAME] trading as [AGENCY NAME] ("we", "us"). Company number [COMPANY NUMBER]. Registered office: [REGISTERED OFFICE ADDRESS]. ICO registration: [ICO REGISTRATION NUMBER]. Contact: [CONTACT EMAIL].
We are the data controller for personal data collected through this website, under the UK GDPR and the Data Protection Act 2018.
What we collect
When you submit our enquiry form we collect: your name, email address, business name (optional), the service you're interested in, an approximate budget (optional), your message, confirmation of your consent to be contacted, the page you submitted from, and the time of submission.
To protect the form from abuse we also store a one-way, irreversible hash of your IP address. We do not store your IP address itself.
Why we use it and our lawful basis
- To reply to your enquiry and discuss potential work — legitimate interests and steps prior to entering a contract.
- To prevent spam and abuse of our form — legitimate interests.
- Analytics (only if you accept analytics cookies) — consent. See our Cookies Policy.
We do not sell your data or use it for unrelated marketing without your separate consent.
Where it's stored
Enquiries are stored in a secure cloud database operated by our hosting provider [PROVIDER NAME AND LOCATION — confirm any international transfers and safeguards]. Access is restricted to authorised staff.
How long we keep it
We keep enquiry data for [RETENTION PERIOD, e.g. 24 months] after our last contact, unless you become a client, in which case our client records policy applies.
Your rights
You have the right to access, correct, erase, restrict or object to processing of your personal data, and to data portability. To exercise any right, contact us at [CONTACT EMAIL]. You can also complain to the Information Commissioner's Office (ico.org.uk).
Changes
We'll update this page if our practices change.